Privacy Policy

1. Introduction

Fireconnectpq Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• • Contact information (name, email address, phone number, postal address)
• • Business information (company name, industry, business size)
• • Service enquiry details and preferences
• • Payment information processed securely through third-party providers
• • Communications and correspondence with our team

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• • Device information (IP address, browser type, operating system)
• • Log data (pages visited, time spent, links clicked)
• • Cookies and similar tracking technologies
• • Approximate location data based on IP address

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• • Provide, operate, and improve our fire protection services
• • Process enquiries and respond to your requests
• • Send service-related announcements and updates
• • Conduct marketing activities and send promotional communications (with consent)
• • Comply with legal obligations and regulations
• • Analyse website usage and improve user experience
• • Prevent fraud and enhance security
• • Manage our business operations and customer relationships

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• • Consent: Where you have explicitly consented to our processing
• • Contract: To perform our obligations under a service agreement with you
• • Legal Obligation: To comply with UK and EU laws
• • Legitimate Interests: To pursue our business interests in a way that does not override your rights

5. How We Protect Your Information

We implement comprehensive security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• • Secure socket layer (SSL) encryption for data transmission
• • Restricted access to personal data on a need-to-know basis
• • Regular security assessments and updates
• • Employee confidentiality agreements and data protection training
• • Secure storage of data with appropriate access controls

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:

• • Service Providers: With trusted third parties who assist us in operating our website and conducting business (all bound by confidentiality agreements)
• • Legal Requirements: If required by law, regulation, court order, or governmental request
• • Business Transfers: In the event of a merger, acquisition, or sale of assets
• • With Your Consent: For purposes you have explicitly authorised

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by UK law. Retention periods vary depending on the context:

• • Contact and enquiry information: up to 2 years from last interaction
• • Customer service records: up to 7 years for business purposes and legal compliance
• • Website analytics data: up to 26 months
• • Marketing communications: until you unsubscribe

After the retention period expires, we securely delete or anonymise your data.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:

• • Essential Cookies: Required for website functionality
• • Analytics Cookies: To understand how you use our website
• • Marketing Cookies: To personalise content and measure campaign effectiveness

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. For detailed information, please refer to our Cookie Policy.

9. Your Data Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• • Right of Access: Request a copy of your personal data
• • Right of Rectification: Correct inaccurate or incomplete data
• • Right to Erasure: Request deletion of your data ("right to be forgotten")
• • Right to Restrict Processing: Limit how we process your data
• • Right to Data Portability: Receive your data in a portable format
• • Right to Object: Oppose processing for marketing or legitimate interests
• • Right to Lodge a Complaint: Contact the Information Commissioner's Office (ICO)

To exercise any of these rights, contact us at support@fireconnectpq.shop or by post to 15 Wheeler Gate, Nottingham NG1 2NA, United Kingdom.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

11. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such information, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your data may be processed and stored in the United Kingdom and other countries. By using our website and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, and legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Fireconnectpq Ltd

15 Wheeler Gate

Nottingham NG1 2NA

United Kingdom

Email: support@fireconnectpq.shop

Phone: +44 115 941 2233

VAT Number: GB614275039

Company Registration Number: 13549281

15. Data Protection Authority

If you believe we have breached your data protection rights or wish to lodge a complaint, you may contact the Information Commissioner's Office (ICO), the UK's independent authority for data protection:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Website: www.ico.org.uk

Last Updated: January 2026